Shipping policy

Shipping Policy
At EverBright Home, our goal is to make the delivery process straightforward and transparent. This Shipping Policy describes the destinations we serve, available shipping methods, applicable charges, estimated transit times, and important information regarding order delivery.
Delivery Destinations
EverBright Home currently provides shipping only to addresses within the United States.
We do not ship internationally at this time. Customers must provide a valid and complete U.S. delivery address when completing checkout.
Delivery Choices
Two shipping services are currently available:
Standard Shipping
Standard Shipping is designed for customers who prefer our regular delivery service.
Transit estimate: 3–5 business days
Rate: $8.00 for orders below $70.00
Rate for orders of $70.00 or more: FREE
The qualifying order value must reach at least $70.00 for the Standard Shipping fee to be waived.
Express Shipping
For faster transit, customers may select Express Shipping.
Transit estimate: 1–2 business days
Rate: $15.00
Express Shipping does not become free based on order value. An order that qualifies for complimentary Standard Shipping will still incur the $15.00 Express Shipping fee if Express service is selected.
From Order Placement to Shipment
After an order is received, it goes through preparation and packaging before being released to the carrier. This fulfillment period is separate from the carrier transit estimates shown above.
The 1–2 and 3–5 business day estimates generally begin after dispatch. Saturdays, Sundays, and U.S. federal holidays are typically not counted as business days.
During unusually busy periods, holidays, promotional events, or unexpected operational circumstances, order preparation may require additional time.
Estimated Arrival Times
All delivery periods stated in this policy are estimates and not guaranteed arrival dates.
Carrier transit can occasionally be affected by weather emergencies, transportation disruptions, regional service interruptions, seasonal shipping volumes, or other circumstances outside the reasonable control of EverBright Home.
Shipment Updates
When tracking is available, customers will receive tracking information after their package has been dispatched.
A newly issued tracking number may not show movement immediately. Carriers sometimes require additional time to perform the first package scan and update their tracking system.
Providing the Correct Delivery Address
Please carefully review your shipping information before submitting an order. The address should include all necessary details, including the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.
If you discover an error after ordering, contact EverBright Home promptly. We will make reasonable efforts to assist if the package has not yet been dispatched. However, we cannot guarantee that an address can be changed once fulfillment has progressed or the shipment has entered the carrier network.
When a Shipment Is Delayed
If your package has not arrived within its estimated transit period, please review the carrier's latest tracking updates first.
For an unusually delayed shipment or a package that may have been lost in transit, contact EverBright Home with your order details. We will review the available shipping information and help determine the appropriate next steps.
Undeliverable and Returned Orders
Carriers may return packages when delivery cannot be completed because of an incomplete or incorrect address, unsuccessful delivery attempts, or other delivery-related circumstances.
If a shipment is returned to EverBright Home, please contact us to discuss the available resolution. Where permitted by applicable law, additional shipping charges may apply if reshipment is necessary because the original customer-provided address was inaccurate or incomplete.
Shipping Support
For questions about shipping rates, tracking, delivery estimates, or an existing shipment, please contact:
EverBright Home
356 N 200 E #12
Provo, UT 84606
United States
Phone: 435-216-6714
Email: EmeryHome1990@everbrightcomfort.com