Refund policy

EverBright Home – Return & Refund Policy
Effective Date: September 10, 2026
At EverBright Home, we understand that a home product may look or function differently once it arrives in your space. We have established the following return and refund terms to explain how eligible merchandise can be returned and how we handle damaged products, refunds, exchanges, replacements, and order cancellations.
1. How Long You Have to Request a Return
Eligible merchandise may be submitted for a return request within 30 days from the date of delivery.
To qualify for a standard return, merchandise should generally:
Be unused and in substantially original condition;
Have no customer-caused damage, excessive wear, stains, or significant alterations;
Include original packaging when reasonably applicable;
Include the accessories, hardware, manuals, and components originally supplied; and
Be accompanied by an order number or other reasonable proof of purchase.
Please inspect your purchase soon after delivery. Keeping the original packaging until you have confirmed the product is suitable for your home can help simplify the return process.
2. Receive Return Instructions Before Shipping
All returns must first be requested through our customer support team.
Email EmeryHome1990@everbrightcomfort.com and provide:
Your order number;
The product you would like to return;
The reason for the return request; and
Photographs or other relevant information if there is a problem with the merchandise.
If the merchandise qualifies, EverBright Home will provide the appropriate return instructions.
Do not send merchandise back without authorization. Approved returns must be shipped to the return address specified in the instructions provided by our support team.
The EverBright Home business address listed below is our public contact address and should not automatically be treated as the return processing location unless we expressly instruct you to send merchandise there.
3. Returns When an Item Is Not Right for Your Home
You may decide that an eligible product does not work for your space because of its size, style, appearance, intended placement, or another personal preference.
Such merchandise may be considered for a standard return if the request is submitted within the 30-day return period and the product continues to satisfy the applicable return-condition requirements.
For an approved return based solely on personal preference or a change of mind, the customer is generally responsible for the return shipping cost.
4. Inspect Before Assembly, Mounting, or Modification
Please examine home and living merchandise carefully before assembling, installing, mounting, drilling, cutting, painting, or otherwise permanently modifying it.
Standard return eligibility may be affected when a product has been:
Permanently installed or mounted;
Drilled, cut, painted, refinished, or customized;
Materially altered from the condition in which it was delivered;
Damaged during improper assembly or installation;
Damaged through misuse or inappropriate maintenance; or
Returned without essential parts due to customer handling.
If you discover what appears to be a manufacturing defect, please contact EverBright Home before attempting repairs or permanent modifications.
5. When Your Order Arrives With a Problem
If merchandise arrives damaged, defective, incomplete, or different from what you ordered, please notify us promptly at EmeryHome1990@everbrightcomfort.com.
Depending on the issue, we may ask you to provide:
Your order number;
A description of the problem;
Clear photographs of the merchandise;
Images showing damage or defects;
Photographs of the shipping carton and protective packaging when relevant; and
Product labels or identifying information.
Please retain the merchandise, packaging, and included components while your claim is being reviewed.
After evaluating the circumstances, EverBright Home may offer an appropriate replacement, replacement component, refund, or another reasonable solution.
6. Items That May Have Restricted Return Eligibility
Certain merchandise may not qualify for an ordinary change-of-mind return, including:
Personalized or customized merchandise;
Made-to-order products;
Gift cards;
Products clearly identified as final sale before purchase;
Permanently installed merchandise;
Products that have been materially altered;
Merchandise damaged through customer misuse or improper handling;
Incomplete products due to customer handling; and
Products subject to particular health, hygiene, or safety restrictions after opening or use.
Additional product-specific restrictions that were clearly disclosed before purchase may apply where permitted by law.
These limitations do not remove mandatory remedies that may apply to defective, damaged, or incorrectly supplied merchandise.
7. Preparing Merchandise for Return
Once you receive return authorization, follow the instructions supplied by EverBright Home.
Please pack the merchandise securely and include all applicable components, accessories, and hardware. For fragile or multi-piece products, appropriate protective packaging should be used to reduce the risk of damage during return transportation.
For voluntary change-of-mind returns, customers are generally responsible for return shipping expenses.
We recommend choosing a trackable shipping method and keeping your receipt and tracking information until the return is fully resolved.
If we verify that the return is necessary because of an error attributable to EverBright Home, appropriate return shipping arrangements will be addressed as part of the resolution.
8. What We Review After a Return Arrives
Authorized returns are inspected after reaching the designated return location.
Our review may consider:
The overall condition of the merchandise;
Signs of use or customer-caused damage;
Assembly, installation, or modification;
Whether essential parts and components are present;
Included accessories and hardware;
Packaging where reasonably applicable; and
Whether the return satisfies the applicable conditions of this policy.
We will communicate the outcome after the review.
The delivery of a return package to us does not, by itself, mean that the merchandise has been approved for a refund.
9. How Approved Refunds Are Issued
Once an eligible return has been reviewed and approved, the applicable refund will generally be issued to the original payment method used for the order.
After EverBright Home processes the refund, please allow approximately 5–10 business days for your bank, card issuer, or payment provider to reflect the credit in your account.
Financial institutions may have different processing times.
For voluntary change-of-mind returns, original outbound shipping charges are generally non-refundable unless applicable law requires otherwise.
When the return results from an error attributable to EverBright Home, applicable shipping charges will be considered as part of resolving the issue.
10. Replacement and Exchange Requests
If you would rather receive an exchange or replacement, contact our customer support team.
The availability of a replacement or direct exchange depends on current inventory and the circumstances of the request.
If the requested replacement is unavailable, an eligible return may instead be refunded, after which a separate purchase can be made for another product.
11. Cancelling or Correcting Your Purchase
If you need to cancel an order or correct information such as the shipping details, please contact EmeryHome1990@everbrightcomfort.com as quickly as possible.
We will make reasonable efforts to accommodate requests received before fulfillment begins. However, once processing, packing, or shipment has started, cancellation or modification cannot be guaranteed.
If an order has already shipped, qualifying merchandise may be returned after delivery according to this policy.
12. Refused Deliveries and Address Problems
Customers are responsible for providing complete and accurate delivery information during checkout.
If an order is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, or another recipient-related delivery problem, EverBright Home will review the available options once the shipment is returned.
If reshipment is available and requested, additional shipping charges may apply.
13. Applicable Consumer Protections
This policy describes the standard return and refund procedures offered by EverBright Home. It is not intended to exclude, waive, or reduce consumer rights or remedies that cannot legally be restricted.
Where applicable federal, state, or local law provides mandatory protections that differ from a provision of this policy, those legal requirements will take precedence.
14. EverBright Home Contact Information
For return requests, refunds, damaged merchandise, replacements, exchanges, or questions about this policy, contact:
EverBright Home
356 N 200 E #12
Provo, UT 84606
United States
Phone: (435) 216-6714
Email: EmeryHome1990@everbrightcomfort.com